Last Updated: 19/08/2026

1. Definitions and Interpretation

1.1 In these Terms:

(a) Business, We, Us or Our means Precision Home Care.

(b) Client, You or Your means the person or entity booking the Service.

(c) Property means the address where the Service is performed.

(d) Service means the cleaning services agreed between the parties.

(e) Booking means a confirmed service accepted by Us.

(f) Quote means any estimate provided by Us.

1.2 These Terms apply to all Services unless otherwise agreed in writing.

1.3 Nothing in these Terms excludes rights under Australian Consumer Law.

2. Bookings and Flat-Rate Services Scope Non-NDIS Clients.

2.1 A Booking is confirmed once accepted by Us.

2.2 Services are limited to the agreed scope, standard clean checklist items and add-on sevices.

2.3 Initial cleans may require additional time or less time from the estimated time where bathrooms, kitchens, or overall property conditions require extra attention. Clients will not incur an extra fee if they're a non-Ndis client as they pay a flat rate. For NDIS clients, they will pay for the extra hours of service for the hours spent providing support cleaning services in line with the ndis invoicing guidelines where the clients are charged for the support hours given and not charged for support hours no given.

2.4 Precision Home Care does not accept same day add-Ons, tasks or extra cleaning services that are not on the cleaning checklist. You must book add on services or extra tasks 24 hours prior.

2.5 Services are performed within the booked standard checklist and add-on services. Services are guaranteed to be completed within, before or after the estimated time booked for non-NDIS clients.

2.6 Services provided are surface cleaning services only and do not include decluttering, organizing, sorting belongings, or removal of excessive household items unless otherwise agreed in writing. You must book Tidying add-on services to have tidying completed. Some straightening of the room may occur to make sure the room is presentable, but this is not a tidying add on service.

(a) Tidying includes:

• folding blankets

• straightening surfaces

• organising visible clutter

• toy tidying

• light item resetting

• general room presentation

(b) Does NOT include:

• deep organisation

• decluttering projects

• hoarding cleanup

• storage systems

• paperwork sorting

2.7 Where excessive clutter prevents reasonable access to surfaces or areas, We may clean around items or exclude affected areas from the Service.

2.8 We reserve the right to refuse or terminate Services where conditions are unsafe, inappropriate, hazardous, excessively unsanitary, threatening, or otherwise unsuitable for safe completion of the Service.

2.9 We are not responsible for issues, damage, missing items, or cleaning outcomes affected by third parties attending the Property before, during, or after the Service.

2.10 Our minimum cleaning time required for booking is 1 hour but if you book a additional service and the time is less then an hour then there will be a service fee.

2.11 Add on services that are booked separately will incur a $50 service fee or for services that are under 1 hour.

3. Pricing and Quotes Non-NDIS Flat Rates

3.1 Flat-rate pricing covers only the agreed cleaning tasks outlined within the selected service package. The Standard Checklist Clean and the Add-On services.

3.2 Quotes are valid for seven (7) days unless withdrawn earlier.

3.3 Time estimates are guides only and not guarantees. Services may be completed before, on or after the service time estimate. This is not an hourly service and cleaners will leave once they deem the job complete.

3.4 Ongoing service times may be reviewed and amended where reasonably required.

3.5 Once a client has agreed to a price or quote, the quote cannot be modified or discounted.

4. Cancellations and Rescheduling Non-NDIS

4.1 We request at least forty-eight (48) hours business hours notice for cancellations or rescheduling in business hours only.

4.2 Cancellation fees may apply as follows:

(a) less than 48-business hours notice: 50% of booked fee;

(b) less than 24- business hours notice or same day cancellation: 100% of booked fee.

(c) Business hours are Monday to Friday 8am – 4pm excluding public holidays.

4.3 If We are unable to access the Property at the scheduled service time due to incorrect access information, lockouts, unavailable keys, alarm issues, or inability to contact the Client, cancellation fees or full booking charges will apply. 100% of the booking fee will be applied if the cleaner can not enter the property within the 20 mins from the start of the booking time.

4.4 Clients will be required to pay a rescheduling fee of 100% of the booking cost for rescheduling their booking. If the appointment falls within the 24 period, the client is required to pay cancellation/rescheduling fees to cover the cost of the loss of service appointment for that day.

(a) 100% of the booking fee for rescheduling within 24 business hours of the service date and time.

(b) 50% of the booking fee for rescheduling within 48 business hours of the service date and time.

(c) A cancellation of services when a replacement cleaner is offered is still counted as a late cancellation and fees will apply because we had no time to replace the appointment that you cancelled on us.

5. Access and Client Responsibilities Both NDIS and Non- NDIS Client

5.1 Clients must provide:

(a) safe access;

(b) electricity;

(c) running water; and

(d) a safe working environment.

5.2 Clients should remain contactable around the expected arrival time.

5.3 Clients are responsible for parking costs where paid parking is required.

5.4 Clients should notify Us where known infectious illness, contamination, or significant health hazards exist at the Property prior to the Service. If the client doesn't inform the business owner or employees that there is an infectious illness such as the flu, cold, covid-19, virus, or anything transmissible to a staff member or business owner cleaning then the services will be cancelled immediately and the client will be due for a full service fee of 100% of the cleaning service fees. The service will also be cancelled until the illness is not present. We do not clean homes when there is an infectious illness present. Clients must reschedule the services.

5.5 We are not responsible for third parties at the property causing mess after we have cleaned. We will only complete the job.

5.6 If there is a third party services that are in the way of our services then we will not complete the job where the workers are in our way.

6. Excluded Services and Property Conditions for NDIS and Non-NDIS Clients

6.1 We do not provide the following services:

(a) hoarding cleans;

(b) biohazard cleaning;

(c) infestation cleans;

(d) dangerous waste removal;

(e) restoration cleaning;

(f) outdoor pressure cleaning;

(g) childcare or supervision;

(h) support work services; or

(i) rubbish disposal services beyond normal cleaning waste.

6.2 We do not clean:

(a) animal faeces, urine, or vomit;

(b) needles or drug paraphernalia;

(c) hazardous waste; or

(d) areas that are unsafe to access.

(e) Human faeces, urine or vomit

(f) Any outdoor areas including balconies

(g) Exterior windows

(h) High ceilings or fans above 3m

(i) Weapons

(j) Intimate toys

6.3 We do not move heavy furniture.

6.4 We do not guarantee removal of permanent stains, odours, mould in silicone, glass cancer, or damaged surface deterioration.

6.5 Cupboards, drawers, locked areas, and closed rooms will not be cleaned unless access is provided and agreed.

7. Pets NDIS and Non-NDIS Clients

7.1 Pets should be secured if unfriendly, disruptive, or unsafe.

7.2 If a pet creates a safety risk, We may pause or cancel the Service which will result in a cancellation fee of 100%. We do not clean homes where aggressive pets are present.

7.3 Clients remain responsible for pets during the Service. But we welcome pets and this is a pet safe business.

8. Products and Equipment NDIS and Non-NDIS Clients

8.1 We use Our own products and equipment unless otherwise agreed due to insurance reasons and professional skills set.

8.2 We will decline use of Client products, ladders, tools, or machinery for safety reasons.

8.3 We determine the appropriate methods and tools for each Service.

9. Conduct and Safety NDIS and Non-NDIS Clients

9.1 Clients must treat cleaners respectfully.

9.2 Abuse, threats, micromanagement, harassment, dangerous behaviour, or conduct preventing safe completion of the Service may result in immediate termination with a cancellation fee of 100%.

9.3 Where termination occurs for serious safety reasons, charges for booked time may still apply.

9.4 Illegal drug use or unsafe intoxication during the Service is prohibited. Services will be cancelled with a service fee of 100% due when services need to be cancelled for this reason.

9.5 Our workers may immediately leave the Property where they reasonably believe conditions are unsafe or inappropriate, including threats, aggression, harassment, illegal activity, unsafe intoxication, dangerous animals, biohazards, or other serious safety concerns.

9.6 Clients acknowledge that Precision Home Care operates under workplace health and safety obligations and may modify, refuse, or terminate Services where reasonably necessary to comply with safety requirements.

10. Breaks and Amenities Non-NDIS Clients and NDIS clients

10.1 Cleaners may take reasonable short breaks during longer Services.

10.2 Access to toilet facilities and drinking water must be available.

11. Liability and Damage NDIS and Non-NDIS Clients

11.1 We maintain public liability insurance.

11.2 Services are provided with reasonable care and skill.

11.3 If We directly cause accidental damage through negligence, We will assess a reasonable remedy, including repair, replacement, or compensation where appropriate.

11.4 Damage claims should be reported promptly with supporting evidence where available.

11.5 We are not liable for:

(a) pre-existing damage;

(b) fair wear and tear;

(c) unstable fixtures; or

(d) undisclosed fragile items.

12. Results and Satisfaction Guarantee NDIS and Non-NDIS Clients

12.1 Cleaning improves condition but does not create a sterile environment or restore damaged surfaces.

12.2 If You are dissatisfied with an area cleaned by Us, notify Us within twenty-four (24) hours.

12.3 We will be given a reasonable opportunity to inspect and rectify items within the original booked scope at no extra charge.

12.4 This guarantee applies only to the checklist cleaning service and add-ons that were booked.

12.5 The Satisfaction Guarantee applies only before cleaned areas have been materially used, re-soiled, altered, or accessed by third parties after completion of the Service.

13. Photographs and Records Non-NDIS Clients and NDIS

13.1 We take photographs for:

(a) damage records;

(b) quality assurance; or

(c) marketing purposes if client has agreed to marketing photos.

13.2 Reasonable care will be taken to avoid capturing identifying personal information.

13.3 Clients may opt out of marketing photographs but not damage photos or quality assurance photos supervised by the business owner for quality checks.

14. Service Duration and Arrival Times NDIS and Non-NDIS Clients

14.1 Arrival times are estimates only and may vary due to traffic, weather, prior jobs, or unforeseen events.

14.2 We are not responsible for delays, failed entry, alarm activation, or additional time resulting from incorrect or incomplete access information.

15. Communication NDIS and Non-NDIS Clients

15.1 Messages received outside reasonable business hours may be responded to on the next business day.

16. Non-Solicitation of Staff NDIS and Non-NDIS Clients

16.1 The Client agrees not to directly employ, engage, contract, or otherwise retain any employee, contractor, or worker introduced through Precision Home Care for private work outside of Precision Home Care during the period of service and for twelve (12) months after the last service date.

16.2 Any attempt to solicit, hire, or retain a Precision Home Care worker outside of Precision Home Care may result in immediate termination of ongoing services and future bookings may be declined. Cancellation fees apply to bookings cancelled within 48 business hour period for 100% of the booking and for ndis clients 100%.

17. Staff Allocation NDIS and Non-NDIS Clients

17.1 Precision Home Care reserves the right to assign, change, or replace staff members at its discretion due to operational requirements, leave, training, safety, or business needs.

18. Weather NDIS and Non-NDIS Clients

18.1 For health and safety reasons, Services may be paused, rescheduled, shortened, or cancelled where extreme weather, unsafe temperatures, or unsafe working conditions exist. Weather conditions exceeding 38 degrees will mean that services will be cancelled or rescheduled for the employee's safety unless air conditioning is provided by the client in very hot weather. This will not include a cancellation fee.

18.2 Clients acknowledge that air conditioning or adequate ventilation may be required during high temperature conditions where reasonably necessary for worker safety.

19. Children NDIS and Non-NDIS Clients

19.1 Children remain the responsibility of the Client during the Service and must be appropriately supervised at all times. We are not responsible for children interfering with the services.

20. Payments Authorisation and Automatic Payment Terms Non-NDIS Clients

20.1 By engaging Precision Home Care services and providing payment details, the client authorises Precision Home Care to securely store and process payment using the nominated payment method through our third-party payment provider (such as Stripe or other secure payment processors).

20.2 Automatic Payment Processing
The client authorizes Precision Home Care to automatically charge the payment method on file for completed services, approved additional services, cancellation fees, late fees, overdue invoices, or other charges permitted under these Terms & Conditions.

20.3 Card-on-File Authorization
The client agrees that their nominated payment method may be securely stored by our third-party payment processor for future transactions relating to services provided by Precision Home Care.

20.4 Third-Party Payment Processing
Precision Home Care does not directly store or retain full card details. Payment information is securely processed and stored through compliant third-party payment providers.

20.5 Late Fees & Outstanding Accounts
Late fees, overdue fees, cancellation fees, or other approved charges may also be processed using the payment method on file in accordance with these Terms & Conditions.

20.6 Client Responsibility
The client is responsible for ensuring valid and up-to-date payment details are maintained at all times. If payment details change, the client must provide updated information prior to the next scheduled service.

20.7 Acceptance of Terms
By continuing to use Precision Home Care services, the client acknowledges and agrees to these payment authorization terms and any future updates to the Terms & Conditions.

21. Payments and Late Fees Non-NDIS Clients

21.1 Accepted Payments include bank transfer / deposit.

21.2 Non-NDIS Clients
(a) Payment is due within 24 hours of service completion. After 24 hours a late fee of $25 will be applied to the balance. After 7 days from service, another $25 fee will be added. If in 14 days from service the bill still remains unpaid, the outstanding balance will be forwarded to QCAT and then debt recovery services.
(b)Automatic card-on-file payments will be implemented where applicable.

22.Strike System Non-NDIS Clients

22.1 Precision Home Care operates a strict late payment strike system for Non- NDIS clients

22.2 Strike 1
(a) First separate service appointment paid after the 24-hours payment deadline for non-NDIS clients.

22.3 Strike 2
(a) Second separate service appointment paid after the 24-hours payment deadline for non-NDIS clients.

22.4 Strike 3
(a) Third separate service appointment paid after the 24 hours payment deadline for non-NDIS clients.

(c) Clients will be offboarded from Precision Home Care services and will not be provided with future services.

(d) If a client refuses to pay then they will be offboarded and blacklisted

23. NDIS Clientele

23.1 NDIS client are invoiced hourly rates of $60 per hour with the quantity of hours of support that were given.

23.2 Cancellations, rescheduling and no-shows for NDIS-funded services are charged in accordance with the NDIS Pricing Arrangements and Price Limits.

23.3 NDIS clients who cancel within 2 business days will receive a cancellation fee of 100% of the service quoted price and the price of the cleaning service job.

23.4 NDIS client will receive the same cleaning services as non-NDIS clientele.

23.5 NDIS clients will receive strikes just like non ndis clients.

23.6 Precision Home Care is an unregistered NDIS provider. Precision Home Care can provide services to NDIS participants who are self-managed or plan-managed. Precision Home Care is unable to provide services to participants whose plans are agency-managed (NDIA-managed).

23.7 The hours of the cleaning service for NDIS may be extended due to the condition of the property. You will be warned before this happened.

24. Bond Cleaning

24.1 Bond Cleaning, also referred to as Move-Out or End-of-Lease Cleaning, is a one-off intensive clean intended to assist the Client in meeting the cleaning requirements of their tenancy exit. “Move-In” and “Move-Out” cleans are treated as the same Service as a Bond Clean.

24.2 Bond Cleaning is an interior cleaning Service only. It does not include exterior areas, gardens, exterior windows, or any item listed as excluded under Section 6.

24.3 The Property must be one hundred percent (100%) empty of all furniture, belongings, and personal items before the Service commences. Where the Property is not empty, We may clean only the accessible areas, exclude affected areas, or reschedule the Service, and cancellation or rescheduling fees under Section 4 may apply.

24.4 Bond Cleaning is quoted as a fixed price per job based on the property size and the condition described by the Client at the time of quoting. This overrides clauses 2.3 and 2.5 in respect of Bond Cleaning.

24.5 When quoting move in and out cleans, they require photos to judge the condition of the property. When the property photos differ from the condition of the property real condition upon inspection when arriving, We reserve the rights to increase the price to meet the property cleaning requirements and labor. We also may cancel the service at your own cost if we cannot fit the cleaning service into the schedule that was originally organised.

24.6 We do not offer a separate “bond-back” guarantee. We do not guarantee the return of the Client’s rental bond, as the return of a bond is determined solely by the Client’s property manager, landlord, or relevant tenancy authority, and may be affected by factors outside cleaning, including property damage, repairs, arrears, and agent discretion.

24.7 We do not guarantee that the Property will pass any agent or landlord re-inspection. The Satisfaction Guarantee in Section 12 applies to Bond Cleaning: where the Client notifies Us within twenty-four (24) hours of completion, We will be given a reasonable opportunity to inspect and rectify items within the original booked scope at no extra charge, subject to clauses 12.4 and 12.5.

24.8 Carpet steam cleaning and upholstery cleaning are not included in the Bond Clean price. These Services are performed by a specialist subcontractor and are quoted separately, per room or per item. Where a tenancy agreement or agent requires professional carpet cleaning, it is the Client’s responsibility to arrange and confirm this.

24.9 Payment for Bond Cleaning is due in full to secure the booking.

25. Deep Cleaning Services

25.1 Deep Cleaning is a thorough one-off cleaning Service for occupied, furnished homes. It includes the tasks set out in the Deep Cleaning checklist, which are more extensive than a Standard or Regular Clean.

25.2 Deep Cleaning is not a Bond or End-of-Lease Clean and is not performed to tenancy exit or agent inspection standard. Clients requiring a tenancy exit clean must book the Bond / Move-Out Cleaning Service

25.3 Deep Cleaning is not a Bond or End-of-Lease Clean and is not performed to tenancy exit or agent inspection standard. Clients requiring a tenancy exit clean must book the Bond / Move-Out Cleaning Service.

25.4 We do not provide excess rubbish removal for deep cleaning services.

25.5 Deep Cleaning is quoted as a fixed price based on the property size and the condition described by the Client at the time of quoting. If on arrival the property is different to what was described, the price will increase. Cancellation fees are due when cancelling the services due to not being able to fit the clean into our schedule once the hourly rate increased due to the condition.

25.6 24-hour satisfaction guarantee applies to deep cleaning services. There will be no fee for returning to the property to fix our mistakes and missed areas that were listed on the checklist for deep cleaning services.

26. Laundry Services

26.1 At precision home care we wash laundry, put in the dryer or hang to dry on a washing line or clothing horse. We do not offer folding services as its hard to estimate how much time is needed. Maybe one day we will expand our services but for now we just offer washing and drying to help support clients.

26.2 We do not fold washing.

26.3 The fee for washing and drying services is $60 per load to wash, wait and hand dry. For ndis clients the time required me will estimated by what washing cycle you need.

26.4 We do not take the clothes to another destination to wash them , the clothing will be washing using the clients washing machine, dryer or washing line.

26.5 The client must provide washing powder and any other item need such as fabric softener, disinfectant ect.

27. Entire Agreement and Governing Law NDIS and Non-NDIS Clients

27.1 These Terms form the entire agreement between the parties.

27.2 These Terms are governed by the laws of Queensland Victoria and New South Wales, Australia.

Terms and Conditions