Terms and Conditions

Last Updated: 30/05/2026

1. Definitions and Interpretation

1.1 In these Terms:

(a) Business, We, Us or Our means Precision Home Care.

(b) Client, You or Your means the person or entity booking the Service.

(c) Property means the address where the Service is performed.

(d) Service means the cleaning services agreed between the parties.

(e) Booking means a confirmed service accepted by Us.

(f) Quote means any estimate provided by Us.

1.2 These Terms apply to all Services unless otherwise agreed in writing.

1.3 Nothing in these Terms excludes rights under Australian Consumer Law.

2. Bookings and Flat-Rate Services Scope

2.1 A Booking is confirmed once accepted by Us.

2.2 Services are limited to the agreed scope, standard clean checklist items and add-ons.

2.3 Initial cleans may require additional time or less time from the estimated time where bathrooms, kitchens, or overall property conditions require extra attention. Clients will not incur an extra fee for extra time as we have moved to flat rates.

2.4 Precision Home Care does not accept same day add-Ons, tasks or extra cleaning services that are not on the cleaning checklist. You must book add on services or extra tasks 24 hours prior.

2.5 Services are performed within the booked standard checklist and add-on services. Services are guaranteed to be completed within, before or after the estimated time booked.

2.6 Services provided are surface cleaning services only and do not include decluttering, organising, sorting belongings, or removal of excessive household items unless otherwise agreed in writing. You must book Tidying add-on services to have tidying completed. Some straightening of the room may occur to make sure the room is presentable, but this is not a tidying add on service.

(a) Tidying includes:

• folding blankets

• straightening surfaces

• organising visible clutter

• toy tidying

• light item resetting

• general room presentation

(b) Does NOT include:

• deep organisation

• decluttering projects

• hoarding cleanup

• storage systems

• paperwork sorting

• Laundry

2.7 Where excessive clutter prevents reasonable access to surfaces or areas, We may clean around items or exclude affected areas from the Service.

2.8 We reserve the right to refuse or terminate Services where conditions are unsafe, inappropriate, hazardous, excessively unsanitary, threatening, or otherwise unsuitable for safe completion of the Service.

2.9 We are not responsible for issues, damage, missing items, or cleaning outcomes affected by third parties attending the Property before, during, or after the Service.

3. Pricing and Quotes

3.1 Flat-rate pricing covers only the agreed cleaning tasks outlined within the selected service package. The Standard Checklist Clean and the Add-On services.

3.2 Quotes are valid for seven (7) days unless withdrawn earlier.

3.3 Time estimates are guides only and not guarantees. Services may be completed before, on or after the service time estimate.

3.4 Ongoing service times may be reviewed and amended where reasonably required.

4. Cancellations and Rescheduling

4.1 We request at least forty-eight (48) hours notice for cancellations or rescheduling.

4.2 Cancellation fees may apply as follows:

(a) less than 48-hour notice: 50% of booked fee;

(b) less than 24-hour notice or same day cancellation: 100% of booked fee.

4.3 If We are unable to access the Property at the scheduled service time due to incorrect access information, lockouts, unavailable keys, alarm issues, or inability to contact the Client, cancellation fees or full booking charges will apply. 100% of the booking fee will be applied if the cleaner can not enter the property within the 30mins from the start of the booking time.

4.4 Clients will be required to pay a rescheduling fee of 100% of the booking cost for rescheduling their booking. If the appointment falls within the 24 period, the client is required to pay cancellation/rescheduling fees to cover the cost of the loss of service appointment for that day.

(a) 100% of the booking fee for rescheduling within 24 hours of the service date and time.

(b) 50% of the booking fee for redcheduling within 48 hours of the service date and time.

5. Access and Client Responsibilities

5.1 Clients must provide:

(a) safe access;

(b) electricity;

(c) running water; and

(d) a safe working environment.

5.2 Clients should remain contactable around the expected arrival time.

5.3 Clients are responsible for parking costs where paid parking is required.

5.4 Clients should notify Us where known infectious illness, contamination, or significant health hazards exist at the Property prior to the Service. If the client doesn't inform the business owner or employees that there is an infectious illness such as the flu, cold, covid-19, virus, or anything transmissible to a staff member or business owner cleaning then the services will be cancelled immediately and the client will be due for a full service fee of 100% of the cleaning service fees. The service will also be cancelled until the illness is not present. We do not clean homes when there is an infectious illness present. Clients must reschedule the services.

6. Excluded Services and Property Conditions

6.1 We do not provide the following services:

(a) hoarding cleans;

(b) biohazard cleaning;

(c) infestation cleans;

(d) dangerous waste removal;

(e) restoration cleaning;

(f) outdoor pressure cleaning;

(g) childcare or supervision;

(h) support work services; or

(i) rubbish disposal services beyond normal cleaning waste.

(j) Laundry services

6.2 We do not clean:

(a) animal faeces, urine, or vomit;

(b) needles or drug paraphernalia;

(c) hazardous waste; or

(d) areas that are unsafe to access.

(e) Laundry or clothing

(f) Any outdoor areas including balconies

(g) Exterior windows

(h) High ceilings or fans above 3m

(i) Weapons

(j) Intimate toys

6.3 We do not move heavy furniture.

6.4 We do not guarantee removal of permanent stains, odours, mould in silicone, glass cancer, or damaged surface deterioration.

6.5 Cupboards, drawers, locked areas, and closed rooms will not be cleaned unless access is provided and agreed.

7. Pets

7.1 Pets should be secured if unfriendly, disruptive, or unsafe.

7.2 If a pet creates a safety risk, We may pause or cancel the Service which will result in a cancellation fee of 100%. We do not clean homes where aggressive pets are present.

7.3 Clients remain responsible for pets during the Service.

8. Products and Equipment

8.1 We use Our own products and equipment unless otherwise agreed.

8.2 We will decline use of Client products, ladders, tools, or machinery.

8.3 We determine the appropriate methods and tools for each Service.

9. Conduct and Safety

9.1 Clients must treat cleaners respectfully.

9.2 Abuse, threats, micromanagement, harassment, dangerous behavior, or conduct preventing safe completion of the Service may result in immediate termination with a cancellation fee of 100%.

9.3 Where termination occurs for serious safety reasons, charges for booked time may still apply.

9.4 Illegal drug use or unsafe intoxication during the Service is prohibited. Services will be cancelled with a service fee of 100% due when services need to be cancelled for this reason.

9.5 Our workers may immediately leave the Property where they reasonably believe conditions are unsafe or inappropriate, including threats, aggression, harassment, illegal activity, unsafe intoxication, dangerous animals, biohazards, or other serious safety concerns.

9.6 Clients acknowledge that Precision Home Care operates under workplace health and safety obligations and may modify, refuse, or terminate Services where reasonably necessary to comply with safety requirements.

10. Breaks and Amenities

10.1 Cleaners may take reasonable short breaks during longer Services.

10.2 Access to toilet facilities and drinking water must be available.

11. Liability and Damage

11.1 We maintain public liability insurance.

11.2 Services are provided with reasonable care and skill.

11.3 If We directly cause accidental damage through negligence, We will assess a reasonable remedy, including repair, replacement, or compensation where appropriate.

11.4 Damage claims should be reported promptly with supporting evidence where available.

11.5 We are not liable for:

(a) pre-existing damage;

(b) fair wear and tear;

(c) unstable fixtures; or

(d) undisclosed fragile items.

12. Results and Satisfaction Guarantee

12.1 Cleaning improves condition but does not create a sterile environment or restore damaged surfaces.

12.2 If You are dissatisfied with an area cleaned by Us, notify Us within twenty-four (24) hours.

12.3 We will be given a reasonable opportunity to inspect and rectify items within the original booked scope at no extra charge.

12.4 This guarantee applies only to the checklist cleaning service and add-ons that were booked.

12.5 The Satisfaction Guarantee applies only before cleaned areas have been materially used, re-soiled, altered, or accessed by third parties after completion of the Service.

13. Photographs and Records

13.1 We may take photographs for:

(a) damage records;

(b) quality assurance; or

(c) marketing purposes.

13.2 Reasonable care will be taken to avoid capturing identifying personal information.

13.3 Clients may opt out of marketing photographs but not damage photos.

14. Service Duration and Arrival Times

14.1 Arrival times are estimates only and may vary due to traffic, weather, prior jobs, or unforeseen events.

14.2 We are not responsible for delays, failed entry, alarm activation, or additional time resulting from incorrect or incomplete access information.

15. Communication

15.1 Messages received outside reasonable business hours may be responded to on the next business day.

16. Non-Solicitation of Staff

16.1 The Client agrees not to directly employ, engage, contract, or otherwise retain any employee, contractor, or worker introduced through Precision Home Care for private work outside of Precision Home Care during the period of service and for twelve (12) months after the last service date.

16.2 Any attempt to solicit, hire, or retain a Precision Home Care worker outside of Precision Home Care may result in immediate termination of ongoing services and future bookings may be declined. Cancellation fees apply to bookings cancelled within 48 hour period.

17. Staff Allocation

17.1 Precision Home Care reserves the right to assign, change, or replace staff members at its discretion due to operational requirements, leave, training, safety, or business needs.

18. Weather

18.1 For health and safety reasons, Services may be paused, rescheduled, shortened, or cancelled where extreme weather, unsafe temperatures, or unsafe working conditions exist. Weather conditions exceeding 38 degrees will mean that services will be cancelled or rescheduled for the employee's safety unless air conditioning is provided by the client in very hot weather. This will not include a cancellation fee.

18.2 Clients acknowledge that air conditioning or adequate ventilation may be required during high temperature conditions where reasonably necessary for worker safety.

19. Children

19.1 Children remain the responsibility of the Client during the Service and must be appropriately supervised at all times. We are not responsible for children interfering with the services.

20. Payments Authorisation and Automatic Payment Terms

20.1 By engaging Precision Home Care services and providing payment details, the client authorises Precision Home Care to securely store and process payment using the nominated payment method through our third-party payment provider (such as Stripe or other secure payment processors).

20.2 Automatic Payment Processing
The client authorises Precision Home Care to automatically charge the payment method on file for completed services, approved additional services, cancellation fees, late fees, overdue invoices, or other charges permitted under these Terms & Conditions.

20.3 Card-on-File Authorization
The client agrees that their nominated payment method may be securely stored by our third-party payment processor for future transactions relating to services provided by Precision Home Care.

20.4 Third-Party Payment Processing
Precision Home Care does not directly store or retain full card details. Payment information is securely processed and stored through compliant third-party payment providers.

20.5 Late Fees & Outstanding Accounts
Late fees, overdue fees, cancellation fees, or other approved charges may also be processed using the payment method on file in accordance with these Terms & Conditions.

20.6 Client Responsibility
The client is responsible for ensuring valid and up-to-date payment details are maintained at all times. If payment details change, the client must provide updated information prior to the next scheduled service.

20.7 Acceptance of Terms
By continuing to use Precision Home Care services, the client acknowledges and agrees to these payment authorization terms and any future updates to the Terms & Conditions.

21. Payments and Late Fees

21.1 Accepted Payments include Card payment, Google Pay and Apple Pay.

21.2 Non-NDIS Clients
(a) Payment is due by 6:00 PM on the day of service unless otherwise agreed in writing. After 6pm clients will receive a late fee of $50. Every 24 hours after the 6pm cut off a $50 late fee will be applied to the clients account, after 24 hours from the 6pm cut off services will be suspended and after 7 days the debt will be forwarded onto recovery.
(b) Clients will receive automated payment reminders.
(c)Automatic card-on-file payments will be implemented where applicable.

22.3 Self-Managed NDIS Clients
(a) Invoices are issued immediately following service completion.
(b) Payment is generally expected within approximately 7–14 days depending on individual NDIS reimbursement and NDIA processing timeframes.
(c) Clients remain responsible for ensuring invoices are paid within reasonable processing periods.
(d) Precision Home Care reserves the right to follow up outstanding invoices, pause services, suspend bookings, or escalate overdue accounts where required.

(e) Clients will receive a late fee of $50 for outstanding payments due after 14 days. Every 24 hours a fee of $50 will be applied to the account.

22.4 Plan-Managed NDIS Clients
(a) Invoices are submitted directly to the client’s nominated plan manager.
(b)Plan-managed invoices are processed within approximately 7–14 days depending on the individual plan manager’s internal processing procedures.
(c) Precision Home Care reserves the right to follow up outstanding invoices, pause services, suspend ongoing bookings, or escalate overdue accounts where required.

(d) A $50 late fee will be applied to the clients account where the outstanding balance is overdue after 14 days from day of service. A $50 fee will apply every 24 hours until balance is paid.

Strike System

23.1 Precision Home Care operates a strict late payment strike system for non-NDIS clients, self-managed and plan-managed NDIS clients. Clients will receive a strike when they go against terms and conditions at Precision Home Care.

23.2 Strike 1
(a) First separate service appointment paid after the 6:00 PM payment deadline for non-NDIS clients.

(b) First separate service appointment paid after the 14-day period for self-managed and plan-managed clients.

23.3 Strike 2
(a) Second separate service appointment paid after the 6:00 PM payment deadline for non-NDIS clients.

(b) Second separate service appointment paid after the 14-day period for self-managed and plan-managed clients.

23.4 Strike 3
(a) Third separate service appointment paid after the 6:00 PM payment deadline for non-NDIS clients.

(b) 14 Days after service date for plan-managed and self-managed clients who haven't paid the invoice for the 3rd time.

(c) Clients will be offboarded from Precision Home Care services and will not be provided with future services.

24. Entire Agreement and Governing Law

24.1 These Terms form the entire agreement between the parties.

24.2 These Terms are governed by the laws of Queensland, Australia.