Terms and Conditions

Last Updated: 25/02/2026

1. INTERPRETATION AND DEFINITIONS

1.1 In these Terms:

(a) Business / We / Us / Our means Precision Home Care.
(b) Client / You / Your means the person or entity booking the Service.
(c) Property means the address where the Service is performed.
(d) Service means the cleaning services selected and confirmed by Us.
(e) Booking means a confirmed service request accepted by Us.
(f) Checklist means the agreed list of tasks included in the selected package.
(g) Heavily Soiled means a condition materially above a normal maintenance clean, including heavy build-up, excessive grime, clutter, undisclosed pet hair, or conditions requiring additional time or products.

1.2 These Terms apply to all Services and prevail over other communications unless agreed in writing.

1.3 Nothing in these Terms excludes or modifies rights under Australian Consumer Law.

2. WEBSITE USE

2.1 By using Our website, You agree to these Terms.

2.2 We may update these Terms at any time. The current version applies to all Bookings.

3. RESULTS-BASED SERVICE MODEL

3.1 We operate on a results-based service model.

3.2 Services are delivered to achieve professional cleaning standards rather than by time spent.

3.3 Service is deemed complete once the agreed Checklist is completed to a professional standard.

4. SCOPE OF SERVICE AND VARIATIONS

4.1 Service is strictly limited to the agreed package and Checklist.

4.2 Additional tasks cannot be added on the day unless approved.

4.3 If undisclosed conditions, heavy build-up, misrepresentation, or excessive pet hair are identified, We may:

• Provide a revised quote

• Require additional time

• Reschedule

• Refuse to proceed and cancel the booking in which a cancellation fee may be due.

4.4 We will attempt to obtain approval before proceeding with variations where practicable.

5. QUOTES, PRICING AND ESTIMATES

5.1 Quotes are valid for 7 days.

5.2 Time estimates are guides only.

5.3 Pricing may be adjusted if the Property differs from information or photos provided.

5.4 Flat-rate packages may be adjusted if the Property is materially larger, messier, or contains undisclosed pet hair.

6. PAYMENT TERMS

6.1 Payment is due on the day of Service by 6:00 PM.

6.2 Accepted payment methods include Stripe.

6.3 Late payments incur a $70 administrative fee every 7 days overdue.

6.4 Unpaid accounts may be referred to debt recovery, and recovery costs may be charged where lawful.

6.5 We may suspend future Services where accounts remain unpaid.

6.6 Refunds are not provided once Service is completed, except where required under Australian Consumer Law.

6.7 WE do not accept cash payments. You will receive an email invoice from Stripe after the cleaning service is complete.

7. CANCELLATIONS, RESCHEDULING & LOCK-OUT

7.1 Minimum 48 hours notice required.

Fees apply:

• Within 48 hours → 50%

• Within 24 hours → 100%

• Same day → 100%

7.2 If access cannot be gained due to lock-out, absence, or incorrect details, up to 100% of booking cost may apply.

7.3 Where the Property is unsafe or inaccessible, We may cancel immediately.

7.4 Clients must provide accurate information regarding size, condition, hazards, pets, and access. Misrepresentation may result in additional charges or cancellation fees.

8. ACCESS, UTILITIES & CONTACTABILITY

8.1 You must provide safe access, electricity, running water, and clear work areas.

8.2 You must be contactable around arrival time for urgent decisions.

8.3 If You are not contactable, We may proceed using reasonable professional judgement or cancellation with a fee.

8.4 You are responsible for parking or access costs unless agreed otherwise.

9. PROPERTY CONDITION, CLUTTER & PRESENTATION

9.1 Property condition is assessed upon arrival.

9.2 Heavily Soiled properties may incur additional charges or rescheduling.

9.3 Cleaning does not include organising or decluttering.

9.4 As part of presentation, We may perform light straightening such as arranging couch pillows or placing items nearby to clean effectively.

9.5 We are not responsible for permanent organisation or placement of belongings.

9.6 We are not liable for items left in cluttered areas.

9.7 Heavy furniture will not be moved.

10. SAFETY & HIGH-RISK LIMITATIONS

10.1 No cleaning where biohazards, infestations, dangerous waste, or unsafe conditions exist.

10.2 No work where electrical hazards or standing water present risk.

10.3 We use a small step ladder only. No high-risk ladder work will be performed.

10.4 Client ladders or equipment will not be used.

10.5 Air conditioning required above 26°C.

10.6 No work above 38°C during the clean.

10.7 Services may be cancelled due to illness, extreme weather, or events beyond Our control (fire, flood, bushfire, natural disaster). No cancellation fee required.

11. PETS

11.1 Pets must be secured.

11.2 We do not clean animal faeces or urine.

11.3 Excessive pet hair or pet hair present will incur additional charges if it wasn't disclosed prior to the clean in the submission form.

12. PRODUCTS & EQUIPMENT

12.1 We use Our own professional products and equipment.

12.2 Client equipment may be declined.

12.3 We will not use client ladders, tools, or machinery.

13. CONDUCT & BEHAVIOUR

13.1 Clients must treat cleaners respectfully.

13.2 Harassment, intimidation, micromanagement, unsafe behaviour, or interference may result in immediate termination and 100% cancellation fee.

13.3 Illegal drug use or excessive alcohol consumption must not occur during Service.

13.4 Illegal substances must not be visible or accessible.

13.5 Client are permitted to smoke outside their property and vape nicotine inside their property.

13.6 Alcohol is permitted but not as excessive amount during the service. 1-2 standard drinks is okay during the service. :)

14. BREAKS & AMENITIES

14.1 Cleaners may take reasonable breaks.

14.2 Access to water and toilet facilities must be provided.

15. LIABILITY, DAMAGE & INSURANCE

15.1 Precision Home Care maintains Public Liability Insurance up to AUD $5,000,000.

15.2 Services are performed with reasonable care and skill.

15.3 If accidental damage is directly caused by Our negligence, We will assess and repair, replace, or compensate through insurance or reasonable means.

15.4 Clients are protected for genuine accidental breakages caused by Us.

15.5 Damage must be reported within 24 hours.

15.6 We are not responsible for pre-existing damage, wear and tear, unstable fixtures, or undisclosed fragile items.

15.7 Liability is limited to repair, replacement, or re-supply of Service where lawful.

16. LIMITATIONS OF RESULTS

16.1 Some stains, odours, mould, or deterioration may not be removable.

16.2 Cleaning improves condition but cannot restore damaged surfaces.

17. PHOTOGRAPHS & DOCUMENTATION

17.1 We may document Property condition for quality assurance and protection.

17.2 Promotional use requires consent.

18. DISINFECTION DISCLAIMER

18.1 Cleaning reduces contaminants but does not create a sterile environment.

18.2 We do not guarantee elimination of viruses or pathogens.

19. STAIRCASE SAFETY

19.1 For safety reasons, We may modify cleaning methods for staircases where vacuuming presents risk.

19.2 Cleaners will only dust/brush debris and dirt from stairs and will mop due to safety reasons.

19.3 Cleaners will not use a vacuum to vacuum the stairs.

20. SATISFACTION & REMEDY

20.1 Opportunity to Rectify and Resolution Period

(a) The Client agrees to provide Precision Home Care with a reasonable opportunity to inspect and rectify any alleged service issue before engaging a third party to perform corrective work.

(b) The Client agrees to notify Precision Home Care in writing of any concern and allow up to seven (7) days from the date of notification for investigation and reasonable resolution.

(c) Clients are encouraged to allow this resolution period before publishing negative public reviews; however, nothing in this clause limits any rights under Australian Consumer Law to provide honest and lawful feedback.

20.2 We are not responsible where areas are re-soiled or interfered with after cleaning.

21. REVIEWS

21.1 Clients are encouraged to contact Us first before posting negative reviews.

21.2 This does not remove rights under Australian Consumer Law.

22. NON-SOLICITATION

22.1 Clients must not directly employ cleaners introduced by Precision Home Care for 12 months without payment of a $5,000 referral fee.

23. ENTIRE AGREEMENT

These Terms constitute the entire agreement.

24. GOVERNING LAW

Governed by the laws of Queensland, Australia.