Privacy Policy

Last Updated: 25/02/2026

1. Introduction

Precision Home Care (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information collected through our website, booking forms, communications, and cleaning services.

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including:

• Full name

• Residential or service address

• Email address

• Telephone number

• Property details relevant to cleaning services

• Service preferences and booking history

• Photographs of property (if voluntarily provided during service requests)

• Payment and billing information

• Communications between you and our business

• Any other information you choose to provide

We do not collect unnecessary personal information.

3. How We Collect Personal Information

We collect personal information through:

• Website contact forms and booking forms

• Service request forms (including Jotform or similar platforms)

• Email communications via Zoho Mail

• Telephone calls and text messages

• Social media communication

• In-person interactions

• Payment transactions processed through Stripe

• Third-party software used to operate our business

Where possible, we collect personal information directly from you.

4. Why We Collect Your Personal Information

We collect and use personal information for purposes including:

• Providing cleaning services

• Responding to enquiries

• Reviewing and processing service requests

• Scheduling and confirming appointments

• Issuing invoices and receiving payments

• Managing client records

• Communicating with clients

• Maintaining business operations

• Complying with legal obligations

• Improving our services

We will not use your personal information for unrelated purposes without your consent unless required by law.

5. Disclosure of Personal Information

We may disclose personal information to trusted third-party service providers necessary for operating our business, including:

Zoho Corporation

We use Zoho Mail and related Zoho services to manage business email communications and store client correspondence. Personal information you provide through email or service requests may be stored on Zoho’s secure servers.

Stripe Payments Australia Pty Ltd

We use Stripe to process payments securely. When making payments, your payment details are processed by Stripe in accordance with Stripe’s privacy and security practices.

Other Service Providers

We may also disclose information to:

• Accounting and invoicing software providers

• Website hosting providers

• IT service providers

• Professional advisors (accountants or legal advisors)

• Government authorities where required by law

We do not sell, rent, or trade personal information to third parties.

6. Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

• Password-protected systems

• Secure cloud-based storage

• Restricted access to business records

• Secure payment processing through Stripe

• Secure email communication through Zoho

While we take reasonable steps to protect your information, no online system can guarantee complete security.

7. Access to and Correction of Personal Information

You may request access to the personal information we hold about you.

If any information is inaccurate, incomplete, or outdated, you may request correction.

Requests should be sent to:

info@precisionhomecare.com.au

We will respond within a reasonable timeframe.

8. Data Breaches

If a data breach occurs that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) Scheme under the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

9. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve user experience and monitor website performance. You may disable cookies through your browser settings.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us at:

info@precisionhomecare.com.au

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.