Frequently asked questions

What areas do you service?

We service Gold Coast QLD and surrounding suburbs, Logan QLD and surrounding suburbs and Geelong city and surrouding suburbs. You can let us know your location and we will let you know if there are cleaners in your area able to help you with your cleaning needs.

How does your services work?

Its easy, simply press the request a quote button under the service you need, fill in the client form, under 24 hours later, usually in a few hours, Mikayla the owner will send you a quote. Then after that we will find you a cleaner in your area and book your appointment in. You should receive a booking confirmation after this and reminder emails for your service before the service to remind you.

How much does it cost?

Our pricing varies depending on what service you were after. It is good value for money. You are basically buying your time back.

What service frequencies do you offer?

We offer once off, weekly and fortnightly services.

Can I make a complaint about my service?

Of course you can! It's important for us to know that you're not happy otherwise we cant fix the problem. We want you to be happy with the services provided. If you ever need to put a complaint in the form to submit a complaint can be found under the Terms and Conditions page in the header of the website.

How can I contact you?

You can reach us by our email info@precisionhomecare.com.au. Or you can ring us, but because the owner cleans its best to send us a message or quote request form because its rude to answer the phone during the clients clean. We like to remain respectful because the client is paying us to clean.

What time can I book my clean?

We operate from 8am until 4pm Monday until Friday.

Will i have the same cleaner every time?

Most of the time yes, but sometimes a cleaner may become sick and need to be covered for. To make sure that you receive your cleaning service we will let you know that there's been a change in cleaners.

Do I provide the cleaning equipment and chemicals?

Precision Home Care cleaners provide the chemicals and equipment. If you are allergic to a chemical, please let us know and we will let the cleaner know.

What if I am a plan managed NDIS participant?

We will invoice your plan manager via email to receive your cleaning service payment. You don't have to worry about anything!

How long will my clean take?

It depends on the rooms that you want cleaned in your home. The average clean is 2-3.5 hours for average home of 3-4 bedrooms and 1-2 bathrooms.